Request assistance

Contact information and order details that help us respond efficiently.

Information to include

For an existing order, include the order number and the email used at checkout. For a product question, include the product name or page URL. Payment options are the methods displayed at checkout.

Customer support

Email: support@helinoxl.shop
Phone: 541-456-7663
Support availability: Weekdays 9 AM to 5 PM

Returns

Eligible items may be returned 30 days after delivery. Review the Refund Policy before sending an item to 709 Sycamore Rd, Arvin, California, 93203, United States.

Order timing

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing. The published Shipping Policy contains the complete terms.

Business information

Legal operator: helinoxl
Business address: 709 Sycamore Rd, Arvin, California, 93203, United States
Storefront: helinoxl.shop

Store operator

Helinox is an online store operated by helinoxl. The official storefront is helinoxl.shop.